Frequently Asked Questions

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Here are the answers to some common questions for those inquiring or have ordered from Frieling Racing.  Remember you can always Contact Us for support too.

What does your tuning software look like?

Frieling Racing develops only the tools to communicate with the ECU or TCU.  We do not have our own tuning software.  Because we read and write regular binary files and the iFlash or iBoot does the file checksum, you can use any file editor available.  Popular file editors are WinOLS, BitEdit, Dimsport Race, Alientech ECM, while some will use a Hex Editor.

How does your system work?

We are way ahead of you!  Check out our How It Works section here.

Do you provide tuning files?

Our business is designed to supply the hardware that allows you to read and write to vehicle Electronic Control Units.  We do have partners that provide file service and we can recommend one to you.

Do you provide stock files?

Some systems may be ID only or require you have the original file on hand to make the tuning from.  We are not in the business of selling files, however we do have some available.  These do cost money and are at request only if not in our SHOP.

Can I reset End User cables?

In the event that you lock the cable to the wrong ECU type, we may be able to reset the cable for you depending on the situation.  This requires use of the XDevice Tool Kit in our Downloads section.  This is purely on a case by case scenario.

End user cables do get locked to the VIN of the car which is agreed upon during the connection process.  One cable does one car.  If you have a shop that wants to flash multiple cars, contact us for setting up a Slave cable that is paired to your Master.

I keep getting errors when trying to connect?

Our protocols and hardware is extensively tested before released to the public.  If you have an error, we suggest you send us a screenshot to our email and include all relevant information to the car.  Many times errors can happen due to poor voltage, ECUs already being tuned, improperly assembled files, etc.

Are there any licenses or software updates?

We do not have any additional licenses.  However, for security and updates we release new software versions every 6 months.  This is typically done on January 1 and July 1.  Software updates can be downloaded from our Downloads page where you will need to compile the update for your private label use.

I don't see a vehicle or ECU type in your list?

Our business is about selling hardware.  So the more cables we can sell, the better.  If there is an opportunity to create a protocol that we don’t have, and time is available, we will develop it.

Many newer vehicles have read encryption and the only way to flash these is in boot mode or having the original files.  Our protocols do not mean you can easily flash a vehicle if you do not have the correct information.

What’s your return policy?

Our hardware and software is proven technology.  In the event there is a cable issue, we will connect to it with the XDevice to make a change as needed.  We do not offer a refund or return on hardware or software.

Where do you ship to?

We ship worldwide to authorized billing/shipping addresses.  All shipments are done via Fedex from the USA or Israel depending on the order type and quantity.

What form of payment do you accept?

We accept Paypal, Credit Cards, and Wire Transfers.  All orders except wire transfers can only be shipped to authorized billing and shipping addresses.  PayPal and Credit Cards are subject to a 3% fee. All payments are processed under the Vivid Distributing LLC (Vivid Racing) accounts.

I just got my order, now what?

Once you receive your order, you will want to visit the Downloads page.  This gives you the ability to download the different applications your tool(s) are authorized for.  Cables are usually shipped ahead of time with the protocol licenses required already installed.  If you intend to private label the flash clients for end users, you will need to compile the iFlash using our compile zip file.

I have no idea what I'm doing and freaking out!

No problem.  We are people too and understand issues can arise.  Our normal support is available by email or phone.  We can make ourselves available if possible with a screen share.  If convenient, we may provide numbers to communicate via WhatsApp or Text Message.  We will always try to exceed expectations in supporting customers.

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